Usage and limits
What counts against your plan, where to see it, and what happens as you approach a limit.
What is metered
| Measure | What increments it |
|---|---|
| Call minutes | Time on answered calls, inbound and outbound |
| AI usage | Tokens consumed generating replies, on calls and in chat |
| Messages | Chat exchanges handled |
| API requests | Calls to the public API |
| Phone numbers | Numbers held on the account, billed monthly per number |
Where to look
The usage panel in your dashboard is the authoritative view. It shows consumption against allowance for the current billing period.
Expected result
A clear picture of how much of each allowance you have used, so a limit is never a surprise.
What happens near a limit
Behaviour depends on your plan and whether pay-as-you-go is enabled on your account.
| Situation | Result |
|---|---|
| Within allowance | Everything operates normally |
| Approaching the limit | Surfaced in the dashboard so you can act before it bites |
| Limit reached, PAYG enabled | Usage may continue and be billed as overage, subject to your account configuration |
| Limit reached, PAYG not enabled | The metered capability stops until the period resets or you upgrade |
Careful. If calls are your front door, do not discover a call-minute limit by having calls stop. Watch the usage panel, or move to a plan with headroom before a busy period.
Staying inside your plan
- Review usage before seasonal peaks rather than during them
- Add-ons cover specific needs - extra numbers, token packs - without a full plan change. See add-ons.
- On the API, batch and use webhooks rather than polling. See rate limits.