Login problems

Work through these in order. Most sign-in failures are one of four things, and the first two account for the majority.

Start

Check these first

  1. Confirm the addressSign in with the address the account was created under, not a forwarding alias.
  2. Check service statusIf something is degraded it will be on the status page before it is anywhere else.
  3. Try a private windowA stale session in your normal browser is the single most common cause.
  4. Then work through the symptoms below
Symptoms

Common failures

SYMPTOMPassword is rejected but you are sure it is right

Usually because: A stale session token, or the password was changed on another device.

Fix: Sign in from a private window. If that works, clear cookies for the dashboard domain. If it still fails, use password reset.

SYMPTOMMagic link or reset email never arrives

Usually because: Delivery delay, spam filtering, or the address does not match an account.

Fix: Wait two minutes, then check spam. Confirm the address exactly. Corporate filters frequently hold automated mail — ask IT to allow mail from our sending domain.

SYMPTOMMagic link says expired or already used

Usually because: Links are single-use and short-lived, and some mail scanners follow links automatically, consuming them.

Fix: Request a fresh link and open it yourself rather than letting a scanner reach it first. Open it in the same browser you will sign in from.

SYMPTOMPasskey prompt does not appear

Usually because: The passkey was registered on a different device or browser profile.

Fix: Passkeys are per device unless synced by your platform. Use another sign-in method, then register a passkey on this device.

SYMPTOMAuthenticator code is refused

Usually because: Device clock drift. Codes are time-based and a minute of drift breaks them.

Fix: Enable automatic time on the device. If you have lost the authenticator, use a recovery method or contact support — we cannot bypass MFA for you.

SYMPTOMGoogle sign-in loops back to login

Usually because: Third-party cookies blocked, or a different Google account is active.

Fix: Allow cookies for the dashboard domain and confirm which Google account is signed in.

Still stuck

Contact support

Include the address you are signing in with, which method you tried, what you saw, and roughly when. Do not send us your password — we will never ask for it.

Careful. Nobody at SIMCOAI will ever ask for your password, an MFA code or a passkey. Treat any such request as an attack.