SIMCOAICustomer docs
Voice receptionist

Set up AI phone calls

Configure Twilio-powered calling, AI disclosure, call limits, transfers, caller ID rules and call logs before using SIMCOAI with live customers.

Open voice toolsCheck call minutes
Use valid assigned phone numbers onlyKeep call behaviour natural and quickTrack call minutes and review outcomes
AI phone requires plan entitlement, compliance settings and a controlled test call.
AI phone requires plan entitlement, compliance settings and a controlled test call.
Before going live

Phone requirements

Phone features are controlled server-side. Your account must have an active or trialing plan with phone entitlement, available call minutes, assigned numbers and completed compliance settings.

  • Growth, Pro, Enterprise or a phone-enabled add-on
  • A SIMCOAI-owned or verified caller ID assigned to your account
  • AI disclosure and recording disclosure wording configured
  • Transfer numbers confirmed as owned or authorised
  • Use case approved for customer support, bookings or front desk work
Voice quality

Make the caller experience feel human

SIMCOAI should greet quickly, disclose AI once, listen for interruptions, answer in short natural phrases and avoid repeating a fixed closing line after every customer turn.

Use concise greeting and disclosure text.

Keep gather timeouts short enough to feel responsive.

Escalate instead of arguing or inventing answers.

Review call logs after test calls and adjust policies.

Plans

Call minutes and add-ons

Starter is chat-only by default. Growth includes a starter pool of AI call minutes. Pro includes a larger allowance. Enterprise and unlimited call add-ons can remove normal minute limits where commercially agreed.

Starter

0 AI call minutes unless an eligible add-on is active.

Growth

250 included AI call minutes for launch and early operations.

Pro

1,500 included AI call minutes plus more numbers and team access.

Enterprise

Unlimited or custom call minute terms by agreement.