Order support

Letting the AI answer "where is my order?" from real data, and capturing what it cannot answer.

Lookup

How order lookup works

If you sync orders into SIMCOAI, the AI can answer status questions directly instead of taking a message.

  1. Sync your ordersPush orders in via POST /v1/orders. Re-posting the same order_number updates the record, so a sync job is safe to re-run.
  2. The caller gives a referenceOrder number, or details the AI can match on.
  3. The AI answers from your dataStatus, and anything else you have supplied on the record.
  4. Anything unresolved becomes workCaptured for your team rather than guessed at.
curl -sS -X POST https://api.simcoai.co.uk/v1/orders \
  -H "X-SIMCOAI-API-Key: $SIMCOAI_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{"order_number":"ORD-2048","status":"shipped","total_amount":"99.00","currency":"GBP"}'
Limits

What it will not do

  • It answers from what you synced. Stale data produces confidently wrong answers - keep the sync current.
  • It will not invent a delivery date you have not supplied.
  • Payment and card queries escalate rather than being handled. See escalations.
Speech

Order numbers on a phone line

Digit-and-letter sequences are the hardest thing for any speech system, especially on a poor line.

Where a caller struggles to read a reference aloud, a proof upload link lets them send a photo of the order confirmation instead.
Related

See also