Invoices and tax
Where to find invoices, how VAT is handled, and what to add so your records are complete.
Getting your invoices
Invoices are available in the billing area of your dashboard, and your payment provider emails them as they are issued.
- Open billingFrom the dashboard.
- Open the billing portalInvoices, payment method and subscription state live there.
- Download what you needInvoices are PDFs suitable for your accounts.
Company billing details
Add your company name, address and VAT number in the billing portal before your first invoice if you can - details added later do not retrospectively change invoices already issued.
Careful. An invoice missing your VAT number may not be reclaimable. Adding it after the fact usually means asking for a reissue, which is avoidable.
How tax is applied
Prices are shown in GBP and may exclude VAT or other taxes unless checkout or the invoice shows otherwise. The amount charged is determined at checkout based on the details you provide.
SIMCOAI does not provide tax advice. If you are unsure how to treat these costs, ask your accountant.
If a payment fails
See billing problems. In short: the decision is your bank’s, we do not see why, and paying twice is not the fix.