We do not filter by rating
Critical reviews are published alongside the rest. A one-star review with a real story in it is worth more to a prospective customer than a wall of five stars.
Reviews
How SIMCOAI asks for reviews, what gets published, and how to change or remove yours.
We ask once, fourteen days in
About two weeks after you start, we email you once to ask whether you would like to write a review. Fourteen days rather than seven, because by then the AI has answered real calls and you are describing the product rather than the setup wizard.
- One emailYou get a single review request per account. We do not chase it and there is no follow-up sequence.
- A private linkThe email carries a single-use link. It is what marks a review as coming from a verified customer, so it is worth using rather than going to the site directly.
- Or neverThe email carries an unsubscribe link. Turning feedback emails off stops review requests and changes nothing about billing, security or service emails.
What the verified customer marker means
A review is marked as coming from a verified customer only when it arrived through the single-use link we issued to a paying account. The marker is applied by our servers from that link.
It cannot be set from the review form, requested, or bought. A review typed straight into the public form is published without the marker, however genuine it is.
What happens after you send it
A person reads every review before it appears. That check is for authenticity and for content that should not be published — it is never for the opinion in it.
We do not pay for reviews
No discount, no credit, no free month and no upgrade is offered in exchange for a review or for a particular rating.
We do not edit them
If part of a review cannot be published — usually because it names a third party or includes someone else’s personal data — we decline it and tell you why rather than rewriting it.
What appears on the site
The rating, your review text and headline, and the name, role and business name you entered. Nothing else.
| Published | Never published |
|---|---|
| Star rating | Your email address |
| Review text and headline | Your account identifier |
| Name, role, business name you gave us | Network address or browser details |
| Verified customer marker, where it applies | Anything about your usage, calls or billing |
Removing or amending a review
Email hello@simcoai.co.uk and we will unpublish it. You do not have to give a reason, and it does not affect your account in any way.
Pages are cached, so a removed review can stay visible for up to about a minute after we take it down. If you need something removed urgently, say so and we will confirm once it is gone.
Why this is written down
The Digital Markets, Competition and Consumers Act 2024 makes fake reviews, concealed incentives and falsely claiming reviews are verified banned practices in the UK.
Our process is built to meet it: one request per customer, no incentives, server-set verification, human moderation and no filtering by rating. The full commitments are in clause 16 of the Terms of Service, and how we handle the personal data in a review is in the Privacy Policy.