Number purchase problems

Buying a phone number involves a telecoms regulator as well as SIMCOAI. Most failures come from that side.

Errors

What each error means

SYMPTOMThis number is already assigned to your account

Usually because: You already own it.

Fix: Manage it under Owned Numbers rather than buying again.

SYMPTOMBundle not ready

Usually because: Your regulatory bundle has not been approved yet.

Fix: Wait for the regulator. Review times are outside our control and we cannot expedite them.

SYMPTOMAddress mismatch

Usually because: The address on file does not match the area of the number.

Fix: Either correct the address to a genuine one in that area, or buy a number matching your actual address. Do not invent an address to pass the check.

SYMPTOMNumber no longer available

Usually because: Someone bought it between your search and your purchase.

Fix: Search again. Popular area codes move quickly.

SYMPTOMCapacity reached

Usually because: You are at your plan number allowance.

Fix: Add an extra-numbers add-on or release a number you no longer use.

Compliance

Why the checks exist

Regulators require proof of identity and address before a number can carry calls. This protects the phone network from fraud. SIMCOAI surfaces the state honestly rather than pretending a blocked purchase is a system error.

Careful. Never submit documents or an address that are not genuinely yours. A rejected bundle can affect your ability to hold numbers at all.