Which plan should I choose?
Starter is best for chat-first support. Growth is for businesses that need an AI phone receptionist and included call minutes. Pro is for higher-volume operations with more numbers, analytics and API access. Enterprise is for custom limits, onboarding and SLAs.
Can SIMCOAI transfer to a human?
Yes, when transfer numbers and escalation rules are configured. You should test every handoff path before sending real customers through it.
Why does voice quality depend on plan?
Standard Twilio voice can handle basic call flows, while realtime voice add-ons provide a more natural, interruptible experience. SIMCOAI still works to keep standard voice concise and useful.
Are prices inclusive of VAT?
Prices are shown in GBP and may exclude VAT or other taxes unless Stripe shows otherwise during checkout or on invoices.
Does SIMCOAI support Shopify?
A Shopify add-on is planned/available as an integration path for order-aware support. Availability depends on plan, billing, store authorisation and safe data handling rules.
How do I get help?
Use the dashboard health check, troubleshooting guide and logs first. For account-specific help, email hello@simcoai.co.uk from the business account address.