SIMCOAICustomer docs
Launch readiness

Go live with SIMCOAI

Use this customer launch guide to move from internal testing to live customer calls, chat and support workflows.

Run health checkFix issues
Launch without surprising your customersKeep a human fallback readyKnow what to review after go-live
Go live in controlled stages, then watch logs and usage closely.
Go live in controlled stages, then watch logs and usage closely.
Pre-launch

Launch checklist

Before publishing SIMCOAI on your website or phone number, verify business knowledge, billing, legal acceptance, phone compliance, transfer routes and team ownership.

  • Account has active or trialing plan
  • Required policies accepted by authorised business user
  • Chat and phone tests completed
  • Transfer contacts answer during business hours
  • Call disclosure and recording wording reviewed
  • Billing details and tax information are current
Rollout

Start small

Use SIMCOAI with a limited set of customer workflows first. Expand only after logs show that the AI understands your business and escalates correctly.

  1. Launch chat for FAQs or front desk questions.
  2. Enable calls for one number or department.
  3. Review every escalation in the first week.
  4. Update knowledge and policies after real customer questions.
Monitoring

Watch early signals

Use dashboard metrics, call logs, conversation summaries and billing usage to catch issues early.

Investigate empty call logs immediately.

Review failed billing or entitlement notices.

Ask customers or staff where the AI felt unclear.