Go live with SIMCOAI

Launch checklist

Before publishing SIMCOAI on your website or phone number, verify business knowledge, billing, legal acceptance, phone compliance, transfer routes and team ownership.

• Account has active or trialing plan
• Required policies accepted by authorised business user
• Chat and phone tests completed
• Transfer contacts answer during business hours
• Call disclosure and recording wording reviewed
• Billing details and tax information are current

Start small

Use SIMCOAI with a limited set of customer workflows first. Expand only after logs show that the AI understands your business and escalates correctly.

1. Launch chat for FAQs or front desk questions.
2. Enable calls for one number or department.
3. Review every escalation in the first week.
4. Update knowledge and policies after real customer questions.

Confirm everything is ready

Before launch, confirm the pieces that commonly block a first call or message:

• Call Studio readiness shows Ready, and your phone number’s voice webhook points at your SIMCOAI voice URL.
• Scoped API keys exist for any order/refund sync, and webhook endpoints (if used) are verified.
• Verification and human approval are on for refunds, bookings and escalations.
• Plan & Usage has headroom, or a pay‑as‑you‑go cap is set.

Watch, learn, iterate

Soft‑launch one channel, watch the logs for a day, and correct any drift in the knowledge base. Roll out fully once answers are consistent and escalations are handled cleanly.

Watch early signals

Use dashboard metrics, call logs, conversation summaries and billing usage to catch issues early.