Common add-ons
Availability can vary by plan, provider approval and compliance status. SIMCOAI will block add-on use if the Stripe subscription or add-on entitlement is not active.
Realtime Voice AI
Lower-latency voice conversations for premium call handling.
Unlimited Calls
Commercial add-on for businesses that need a larger or unlimited call minute pool.
Extra Number
Additional Twilio number assignment where compliance and account limits allow it.
Shopify Sync
Connect order context so SIMCOAI can help customers with order questions and support capture.
Customer messaging via approved sender and template setup.
HubSpot or Calendar
Route leads and bookings into the tools your team already uses.
Add-ons that need extra checks
Messaging, WhatsApp, marketing, healthcare, card capture, debt collection and emergency-related claims need extra approval or must remain disabled until the right compliance setup exists.
- Marketing SMS or WhatsApp templates
- US A2P 10DLC or toll-free SMS
- Healthcare or PHI workflows
- Card-payment capture in chat or voice
- Debt collection or regulated advice
- Emergency response claims
How add-ons are billed
Most add-ons are Stripe subscription items. They remain disabled if payment fails, the base plan is cancelled or your account reaches a protected usage limit.
Use Customer Portal for billing changes.
Refresh the dashboard after adding an add-on.
Run a test before advertising a new customer channel.