Status and uptime
Where to look when something seems wrong, and how to tell a platform incident from a problem with your own setup.
The status page
Live service status is published at uptime.simcoai.co.uk. It shows current status by component, active incidents, recent history and known issues.
Expected result
Before raising a ticket, the status page tells you whether we already know - which is usually faster than asking.
Platform problem or your setup?
| Symptom | More likely |
|---|---|
| Every call fails, for everyone | Platform - check status |
| One number fails, others fine | Your setup - check the number and its profile |
| API returns 5xx repeatedly | Platform - check status, then retry with backoff |
| API returns 401/403/422 | Your request - see API problems |
| Calls stopped at a plan boundary | Usage - see usage and limits |
| Nobody answers a transfer | Your transfer number - see call transfers |
Telling us about a problem
If it is not on the status page, report it with enough for us to reproduce it.
- Roughly when it happened
- What you expected and what happened instead
- The
requestIdif it was an API call - The number involved if it was a call
- Never your password, an MFA code or a live API key
Report via report a bug, which attaches non-identifying diagnostics for you.
What we do not claim
We publish status rather than promising perfection. There is no guaranteed uptime figure here - what exists is a live status page, incident history, and a way to report what you see.