Billing problems
Checkout, invoices, add-ons and what to do when a payment fails.
Checkout will not open or complete
Usually because: A popup blocker, or an ad blocker interfering with the payment provider.
Fix: Allow popups for the dashboard, disable blockers for that page, and retry. Try a private window if it persists.
Usually because: The decision is your bank’s, not ours. We do not see why.
Fix: Try another card or contact your bank. We never see or store your full card details.
Usually because: The confirmation is still in flight.
Fix: Give it a minute and refresh. If it is still not active after a few minutes, contact support with the time of payment — do not pay twice.
An add-on is not active
Add-ons activate once payment is confirmed. If one is showing as inactive after payment, check whether it applies per number or per account — some only take effect on numbers you assign them to.
Trial and cancellation
| Question | Answer |
|---|---|
| Is the trial free? | Yes — 7 days. Your card is collected at checkout but not charged during the trial. |
| What if I cancel during the trial? | No charge is taken. |
| What happens to my data if I cancel? | Your workspace is retained so you can return without rebuilding, subject to law and your deletion rights. |
| Where are my invoices? | In the billing area of your dashboard. |
Contacting support about billing
Include the approximate time, the plan or add-on involved, and what you saw. Never send full card details to us or to anyone claiming to be us.