Data handling
What SIMCOAI holds on your behalf, who can see it, and what remains your responsibility.
What is stored
| Data | Why it exists |
|---|---|
| Call transcripts | So you can review what was said and why an outcome happened |
| Workflow records | Refunds, bookings, orders and escalations captured from conversations |
| Business configuration | Hours, services, policies and the answers the AI uses |
| Usage records | To meter your plan and produce invoices |
| Audit entries | Who did what in your account, and when |
Who can see it
Your account data is visible to the users you have given access to. Keep that list current - see account security.
Transcripts contain whatever your customers said on a call. Treat them with the same care as any other customer record.
What remains your responsibility
This matters and is easy to overlook when a system answers calls for you.
- Telling your customers that calls are handled by an AI system and may be recorded or transcribed, as your local law requires.
- Your privacy notice - SIMCOAI does not write it for you.
- Lawful basis for processing the data you put into SIMCOAI.
- What the AI is allowed to say on your behalf, including anything regulated.
Careful. SIMCOAI provides tooling. It does not make you compliant, and nothing in these docs is legal advice. Read the GDPR policy and take your own advice.
Platform protection
The service sits behind edge protection designed to help absorb malicious traffic and filter abusive requests, alongside TLS in transit.
No provider can promise immunity from every attack. What we can say is what is in place and where you can watch it: the status page.
Removing data
Deletion and export requests are covered in the privacy policy. Workspace retention after cancellation is described in cancelling.